Our client on this project is one of the largest telecom service providers in the country. Their products provide end consumers with home telephone service, high-speed fiber optic internet, and top of the line television quality. They also provide a variety of telecom solutions to businesses of all sizes.

Having such a high volume of customers creates difficulty in maintaining personal relationships with all of them. Being in a fast-paced technology-based industry, our client needs to be able to maintain consistent contact with their customer base not only to educate them on the ever-changing services but also to provide customer service when needs arise.

We were able to hire, train, and implement a marketing team of Account Managers in Philadelphia to service their customers quarterly. This contact bridges the gap between large business and their local customer base. With this partnership, our team is now the face and personality behind their products and services.

We have successfully merged customer service with existing customers and sales to potentially new customers. In the 3rd quarter of 2013 alone we brought an estimated $15 million in new revenue to our client. This type of bottom-line impact is what we strive for with all of our projects.

Our client on this project is one of the largest energy supply companies in the industry, with current operations in 13 states. They provide businesses and consumers in deregulated energy markets, such as Pennsylvania, an alternative to fluctuating energy costs by providing contract solutions to suit their clientele’s needs.

This client provides not only a great service to their customer base but in most cases is able to save them money on their energy bills. The challenge here is the education and simplification of the process to their customer base. The complimentary challenge is new customer acquisition. With their services being fairly new to the market, there is a great need to drive revenue quickly, to satisfy shareholders.

We worked directly with the client to create and implement a simplified sales cycle that our team could use and replicate to not only educate the general public on their services but consistently acquire new customers.

Our team brought a high volume new customers and revenue to the client in the initial months of the project launch. The project went so well that the client has asked us to implement the campaign in 6 new markets in 2014. We are currently planning and executing an internal growth strategy to meet this demand as quickly as possible. At its completion, it is projected to be one of our most profitable partnerships in the history of our firm.

Our client on this project specializes in implementing telecommunication solutions for residents in apartment complexes and communities throughout the northeast US. They are highly regarded for providing the best in top tier technology in their industry.

Apartment communities are known for having a high turnover in residents. The challenge comes in ensuring our client can generate consistent revenue from these communities, despite the “revolving door” of customers.

We developed a solution that combined establishing and maintaining relationships with key players and decision makers in the communities with hosting quarterly events that generate buzz around our client and their services.

This project has truly turned in to a well-oiled machine with consistent, growing operations throughout Pennsylvania, New Jersey, Delaware, New York, Maryland, and Virginia. We are currently working on replicating this style of program so we can implement with any of our existing and future clients that target the same customer base.